How to Choose a Fleet Partner for a Courier Service? 7 Questions + Checklist

Following a change in the partnership model at Pyszne.pl, thousands of couriers are choosing a fleet partner for the first time. If you’ve been working directly with the platform until now, this is new for you: from now on, the fleet partner will sign a contract with you, settle your deliveries, and pay you. The good news: couriers at Glovo, Wolta, and Uber Eats have been working under this model for years. The bad news: these companies differ from one another more than you might think—and you’re the one signing the contract.

In this guide, you’ll find 7 questions worth asking any fleet partner (including us)—along with a ready-to-use checklist you can copy. An honest company will answer all of them without making excuses.

What is a fleet partner, and why do Pyszne.pl couriers need one right now?

A fleet partner is a company that formally employs couriers and drivers who work with delivery apps: it signs a contract with them, registers them with ZUS, pays their taxes, processes deliveries, and pays their wages. It often provides equipment, vehicles, and additional benefits as well. You focus on deliveries—the fleet partner handles the paperwork.

Pyszne.pl is transitioning to this model in 2026, and couriers are being migrated in groups to work with fleet partners. We’ve described the details of this change in a separate article: Changes at Pyszne.pl — A New Collaboration Model, and if you’re looking for instructions on how to make the transition, check out the guide: Changing Your Employment Status at Pyszne.pl, Step by Step. Just planning to become a courier? Start here: Working at Pyszne.pl — How to Become a Courier Under the New Model.

Choosing a fleet partner is a financial decision—this company will be handling your money every month. So before you sign a contract, ask the following questions.

7 Questions You Must Ask Your Fleet Partner

1. How much does the tax return cost exactly—and are there any other fees?

The most important question. A fleet partner makes a living from commissions or settlement fees—that’s normal. The problem isn’t the fee itself, but hidden fees.

Ask about: the full list of deductions (commission, administrative fee, fee for more frequent withdrawals, contractual penalties), and whether the rate is fixed or a “promotional introductory rate.”

Red flag: The company is unable or unwilling to demonstrate the calculation using a specific example.

Our response: At Natviol, billing through the end of 2026 is always free. No hidden fees.

2. How often and how quickly do you process withdrawals?

In the new model, you earn money for deliveries—which makes cash flow all the more important. Ask about the standard payout schedule and what happens with payouts on holidays and weekends.

Our response: By default, we process payments once a month at no charge. Do you need funds more frequently? Choose weekly payments. Each additional payment within the same month costs 30 zł. You decide which option best fits your budget.

3. What kind of contract is this, and what about Social Security, taxes, and sick leave?

The industry standard for couriers is a contract for services. Check: whether you’re registered with ZUS, who’s making your tax prepayments, whether you’ll receive a PIT-11 form, and how to enroll in voluntary sick leave insurance. Without a sickness insurance contribution, you’re not entitled to benefits, for example, after an injury—this is worth considering when working on the road. If you’re a student under 26, make sure the company is correctly applying the youth tax relief (your take-home pay should be practically equal to your gross pay).

Warning sign: offers of “no contract” or vague answers to the question of who pays the contributions. You’re the one taking the risk of working illegally.

Our response: At Natviol, you work under a contract for specific services, you are registered with ZUS, and we always send the PIT-11 form by the end of February.

4. How quickly will you activate my account, and will there be any interruptions in my service?

When migrating in batches, time is of the essence: the contract and paperwork must be ready before your group’s deadline. Ask directly: “By when do I need to submit the documents so I don’t lose a single day?”

Red flag: The company promises “immediate activation” without verifying your documents—or, conversely, is unable to provide any timeline.

5. What kind of support is available if something goes wrong?

A billing issue, an account freeze, an accident, a question about documents—check to see if there’s a real person on the other end. Ask: What are the hotline’s hours of operation? Can you contact them via instant messenger? Does the company have physical offices, and in what languages do they provide service?

Our response: hotline Mon.–Fri., contact via Telegram, 5 physical offices (Warsaw, Łódź, Bydgoszcz, the Tri-City, Tomaszów Mazowiecki), service available in Polish, Ukrainian, and Russian.

6. How long have you been in business, and how many couriers do you manage?

A fleet partner will be handling your money, so credibility is no mere formality. Check: how long they’ve been in business, the scale of their operations, and their registration in the National Court Register (anyone can do this for free at ekrs.ms.gov.pl).

Our response: Natviol has been in business for over 9 years and processes payments for over 50,000 drivers and couriers in more than 250 cities (Natviol Group Sp. z o.o., NIP 5273112864 — feel free to check us out).

7. What bonuses and benefits will I receive in addition to my paycheck?

Since the basic terms and conditions will be similar across many fleet partners, it’s the specifics that make the difference: a sign-up bonus, equipment, the option to rent a vehicle, health and fitness benefits, a referral program, assistance with residency permits, and the ability to manage multiple apps in one place.

Red flag: The company is unable or unwilling to provide details about its promotions. When deciding on a fleet partner, it’s important to be certain about the benefits associated with the partnership.

Our answer: You’ll find the complete list of Natviol bonuses below.

Bonuses for Couriers at Natviol

120 zł to get started for Pyszne.pl couriers. If you switch to Natviol from Pyszne.pl and place 50 orders within one month of the start of the partnership, you’ll receive a 120 zł bonus.

Free billing through the end of 2026 for Pyszne.pl

Subsidy for an electric bicycle. Rent a bike from Natviol and receive a 0.55 zł subsidy for every order you deliver.

Fuel discount cards. Do you drive a car? With fuel cards, you can fill up for less at partner gas stations and reduce your daily operating costs.

Referral Program. Refer Natviol to a friend—you’ll receive financial bonuses as long as the person you referred continues to file their taxes with us. For each person who makes their first payment, you’ll receive 50 zł + a 4 zł bonus. For each subsequent payment made by your referrals , you’ll receive a 10 zł bonus. For their fifth payment, you’ll receive an additional 50 zł.

More Bonuses: We’ll be announcing new rewards on Natviol soon. More information coming soon.

Checklist: 7 Questions to Ask Any Company

Copy this and ask every fleet partner you speak with:

1. A complete list of fees + a sample bill for my city?
2. Payment schedule + cost of more frequent payments?
3. Contract for Services? ZUS? PIT-11? How do I report sick leave?
4. When is the deadline for submitting the documents to ensure a smooth transition?
5. Support hours, languages, and an office in my city?
6. How many years have you been in business?
7. Sign-up bonus, equipment, vehicle, perks, referrals, legalization?

Have you received responses from two or three companies? Compare the take-home pay after all expenses are deducted, not just advertising slogans.

FAQ — Frequently Asked Questions from Couriers

What is a fleet partner?

This is a company that formally employs couriers and app drivers: it signs a contract with them, registers them with ZUS, pays taxes, and pays wages for completed deliveries. The courier works with the app (e.g., Pyszne.pl), while the fleet partner handles the accounting and paperwork.

Does a Pyszne.pl courier have to choose a fleet partner?

Following the change in Pyszne.pl’s partnership model, couriers are transitioning to billing through fleet partners—the migration is taking place in batches. Details and timelines are described in the article “Changes at Pyszne.pl—A New Partnership Model.”

How much does it cost to work with a fleet partner?

It depends on the company—that’s why you should always ask for a complete list of fees and a sample statement. At Natviol, one statement per month is always free. Each additional statement in the same month costs 30 zł. You decide for yourself whether more frequent statements are worth it.

What about Social Security (ZUS) and taxes for a contract-for-service agreement?

Your fleet partner registers you with ZUS and pays your estimated tax, and at the end of the year issues a PIT-11 form. Students under 26 are eligible for the youth tax credit. It’s also worth considering a voluntary sickness insurance contribution—it entitles you to benefits, for example, after an injury.

Can I bill multiple applications through a single fleet partner?

That’s right—with Natviol, you can settle deliveries from multiple apps in one place, which simplifies the paperwork and results in a single, transparent bank transfer.

I’m just about to start working as a courier for Pyszne.pl—where do I begin?

In the new model, you start by choosing a fleet partner and signing a contract of engagement. We’ve described the entire process—requirements, documents, and steps—in the article: Working at Pyszne.pl—How to Become a Courier in the New Model.